How Can We Help Today?
Owned and operated by Alta Ecommerce Inc., our team is happy to answer questions about furniture, fire bowls, pergolas, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to follow your delivery status in real time as your patio furniture or accessories make their way to you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different style or size?
We are happy to help with exchanges within our return window. Contact us by email or phone and our team will walk you through the process and help you find the right fit for your patio.
How do I choose the right patio furniture set for my space?
Start by measuring your deck, patio, or garden area so you know exactly how much room you have. Our product pages include detailed dimensions for every furniture set, and our team is always available to help you narrow down the best option.
What materials are your fire bowls and pergolas made from?
Materials vary by product and are listed on each product page. We select items built with weather-resistant construction designed to hold up through seasons of outdoor use, so your backyard stays beautiful over time.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Support
Our team responds to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected by industry-standard encryption at every step.
30-Day Returns
If your purchase is not the right fit for your outdoor space, our return process makes it simple.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
